All orders are processed from Monday - Saturday. Please allow 1-2 business days for us to process your orders and an additional 7-15 business days for delivery.

You can track your order by visiting this link. Enter your order number or tracking number in the provided field to view the status of your shipment. Kindly allocate a period of 3 business days to receive your tracking number. In the case of orders to Australia, it is advisable to allow 5 business days due to the usual occurrence of delays in the issuance of tracking numbers.

Upon placing an order, you'll receive a confirmation email that includes your order number. Once your order has been fulfilled, you will receive another email with the tracking number. Please check your inbox as well as your spam/junk inbox in case these emails were misdirected.

If you haven't received an order confirmation or tracking number via email, firstly please check your spam/junk inbox. If you are still unable to locate this order confirmation or tracking number please reach out to our customer service team at [email protected]. Please provide us with your name, the email used during the purchase, and any other relevant information to help locate your order.

If you are experiencing any difficulties with the tracking link, we kindly request that you allow a period of 3 to 5 business days for your tracking updates to be processed and made available. In the event that the issue persists, we recommend attempting the following troubleshooting steps: clearing your browser cache and cookies, or alternatively, using a different browser to access the tracking information. Our dedicated customer service team is also available to provide assistance and address any concerns you may have. Please feel free to contact us at [email protected], and we will be more than happy to assist you further.

Sometimes there can be delays in the tracking information being updated by the courier. If there has been no update for more than a 5 working days, please reach out to our customer support team at [email protected], and we'll investigate this further for you.

Our fragrances are crafted from a blend of high-quality natural and synthetic ingredients. Each product page lists specific components for that particular fragrance.

Original Venom Scent: This blend awakens your senses with the bold aroma of coffee and spicy pepper, balanced by the delicate sweetness of orange blossom and jasmine. This invigorating and alluring blend is perfect for a confident and powerful presence, best worn during daytime events or professional settings.

Black Opium: A floral bouquet of jasmine and lily, complimented by the bright and sunny notes of yellow marigold. This playful and romantic fragrance is perfect for a feminine and alluring presence, best suited for romantic evenings or intimate gatherings.

Exotic Escape: Experience a luxurious and alluring scent with pomegranate, lily of the valley, jasmine, and raspberry. This blend of tangy, juicy, sweet, and floral scents offers an escape to an exotic paradise, best for festive occasions or night events.

Reverse Paris: A captivating blend of peony, strawberry, patchouli, raspberry, and pear, offering a sweet and floral aroma with juicy and tangy undertones. Perfect for making a lasting impression, this fragrance is best suited for daytime social events or casual outings.

Certainly, at Venom Scent, we are dedicated to upholding cruelty-free principles. Rest assured that none of our products undergo any testing on animals.

Our fragrances are designed to be enjoyed by anyone, regardless of gender. We encourage you to choose your fragrance based on your personal preference.

Pheromone-inspired perfumes are fragrances that contain organic ingredients that bond to provide a pheromone-like result- the scent-triggered hormones that play a role in attraction and communication between people. These perfumes are believed to enhance the wearer's attractiveness and create a deeper sense of connection with those around them.

The longevity of our fragrances can vary based on the specific scent and personal factors like skin type, but on average, you can expect the scent to last for 5-7 hours.

For an enduring fragrance experience, it is recommended to apply your scent to pulse points, including your wrists, neck, and behind the ears. Additionally, moisturized skin tends to retain fragrance for a longer duration. You may consider applying a fragrance-free lotion prior to applying your preferred scent to enhance its longevity.

Keep your fragrance in a cool, dry place away from direct sunlight. Exposure to heat and light can degrade the fragrance over time.

Discontinue use immediately if you experience any adverse reaction. If symptoms persist, please consult a healthcare professional.

We keep the roller cap separate from the perfume bottle to avoid any potential perfume spill during shipping. We have found that this is the most secure way to ensure that our product arrives to you in the best possible condition.

Attaching the roller cap is a simple process. After you unbox your perfume, you will find the roller cap separately packaged. Simply take the roller cap, remove the current cap from the bottle before attaching the new roller cap, and place it securely onto the top of the perfume bottle. Apply a little pressure until you feel the cap click into place.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, in its original packaging, unopened or unused, and with the receipt or proof of purchase. To initiate a return, contact us at 

[email protected] or contact us at this link.

Should you encounter a defective, damaged, or incorrect item, we kindly request that you promptly reach out to us at [email protected]. We will swiftly assess the matter and take necessary steps to rectify the situation to your satisfaction. You can also reach us at this link.

Yes, certain types of items like perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gasses, sale items, or gift cards cannot be returned. If you have any concerns about your specific item, please get in touch on this link.

Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Kindly reach out to us on this link.

Once we’ve received and inspected your problem, we'll notify you about the approval of your refund. You’ll be automatically refunded on your original payment method within 5 business days if approved. Please note it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since your refund approval, don't hesitate to get in touch with us at [email protected] or get in touch with us at this link.

If you're experiencing issues with a package that's been marked as delivered but hasn't arrived, we apologize for any inconvenience and would like to help you resolve this situation.

First, make sure to verify the delivery by checking if the package was mistakenly placed in a different location at your premises, or possibly left with a neighbor. Next, review the delivery status and details by using the provided tracking link. We recommend that you then contact the carrier, PostPlus, directly with your tracking number, available on the tracking link. They will be able to further assist and if necessary, initiate an investigation into your package's whereabouts. If your package hasn't been found within a specified date range, please contact us again for the next steps to dispute the order with the courier.