How long does it take to process orders and deliver?
All orders are processed from Monday - Saturday. Please allow 1-2 business days for us to process your orders and an additional 7-12 business days for delivery.
All articles
Order and Tracking Information
Information about shipping, delivery and ordering from us.
How can I track my order?
You can track your order by visiting this link: https://venomscent.com/apps/parcelpanel. Enter your order number or tracking number in the provided field to view the status of your shipment.
Where can I find my order number or tracking number?
Upon placing an order, you'll receive a confirmation email that includes your order number. Once your order has been shipped, you will receive another email with the tracking number. Please check your inbox as well as your spam/junk folders.
I did not receive an order confirmation or tracking number. What should I do?
If you haven't received an order confirmation or tracking number via email, please reach out to our customer service team at [email protected]. Provide them with your name, the email used during the purchase, and any other relevant information.
What should I do if the tracking link is not working?
If you are experiencing any difficulties with the tracking link, we kindly request that you allow a period of 3 to 5 business days for your tracking updates to be processed and made available. In the event that the issue persists, we recommend attemp
My order status hasn't been updated for several days. Is this normal?
Sometimes there can be delays in the tracking information being updated by the courier. If there has been no update for more than a 5 working days, please reach out to our customer support team at [email protected], and we'll investigate this fur