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Venom Scent

Should you encounter a defective, damaged, or incorrect item, we kindly request that you promptly reach out to us at <a data-fr-linked="true" href="mailto:hello@venomscents.com" id="isPasted">hello@venomscents.com</a>. We will swiftly assess the matter and take necessary steps to rectify the situation to your satisfaction.<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;You can also reach us <a href="https://venomscent.com/pages/contact">at this link.</a>

If the item is defective, or damaged or if you receive the wrong item, please contact us immediately at hello@venomscents.com so we can evaluate the issue and make it right.

What if my item is defective or damaged?

Policies

How long does it take to process orders and deliver?

How can I track my order?

Where can I find my order number or tracking number?

I did not receive an order confirmation or tracking number. What should I do?

What should I do if the tracking link is not working?

My order status hasn't been updated for several days. Is this normal?

Order and Tracking Information

What are the main ingredients in Venom Scent fragrances?

Our Pheromone Perfume Line

Are your fragrances cruelty-free?

Are Venom Scent fragrances for men, women, or unisex?

What is Pheromone-Inspired Perfume?

Fragrance Information

How long does the scent of a Venom Scent fragrance last?

How can I make my fragrance last longer on my skin?

How should I store my fragrance?

What should I do if I have an allergic reaction to a Venom Scent fragrance?

Why is the roller cap not attached to the perfume bottle when it arrives?

How do I attach the roller cap to the perfume bottle?

Usage and Care

What is your return policy?

Are there any exceptions to your return policy?

Do you have a cooling-off period for orders shipped into the European Union?

When and how will I receive my refund?

What steps should I take if my package is marked as delivered but I haven't received it?

What if my item is defective or damaged?Updated 6 months ago