What steps should I take if my package is marked as delivered but I haven't received it?Updated 6 months ago

If you're experiencing issues with a package that's been marked as delivered but hasn't arrived, we apologize for any inconvenience and would like to help you resolve this situation.

First, make sure to verify the delivery by checking if the package was mistakenly placed in a different location at your premises, or possibly left with a neighbor. Next, review the delivery status and details by using the provided tracking link. We recommend that you then contact the carrier, PostPlus, directly with your tracking number, available on the tracking link. They will be able to further assist and if necessary, initiate an investigation into your package's whereabouts. If your package hasn't been found within a specified date range, please contact us again for the next steps to dispute the order with the courier.